Privacy Policy

Last updated: 01/03/2026

This Privacy Policy (the “Policy”) sets how the Company will collect, hold, use, disclose, manage, protect and otherwise handle your personal information in accordance with the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth).

The security of your personal information is of paramount importance to the Company and it takes reasonable steps to protect the personal information it holds about you from misuse, loss, unauthorised access, modification or disclosure.

1. Overview

Optopol ANZ Pty Ltd (referred to in this Policy as Optopol ANZ, we, us, or our) supplies ophthalmic diagnostic devices and related services across Australia and New Zealand. We are committed to protecting the privacy of individuals whose personal information we collect and to handling that information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Policy explains what personal information we collect, why we collect it, how we use and disclose it, how we protect it, and how you can access or correct information we hold about you.

2. Scope and Application

This Policy applies to personal information collected or held by Optopol ANZ in the course of our business, including information about:

Customers and prospective customers (clinics, hospitals, optometrists, ophthalmologists)
Suppliers and business partners
Employees, contractors and job applicants
Visitors to our website and premises

The Policy applies across all Optopol ANZ operations unless a specific exception is stated.

3. Definitions

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive information includes health information and other categories given extra protection under the Privacy Act.
De-identified information is information that has been processed so the individual is no longer identifiable.

4. Types of Information We Collect

We may collect the following categories of personal information:

Contact and identity details — name, business name, job title, email, phone, postal address
Professional details — clinical specialty, workplace, device interests, registration details
Device and service information — product serial numbers, warranty and service records, installation and maintenance history
Communications and enquiries — information you provide in emails, forms, service requests, or during calls
Website and technical data — IP address, device identifiers, cookies and analytics data
Employment information — resumes, referees’ comments, pre-employment checks (for applicants)

We generally do not collect patient clinical records via our public website. If we need health or other sensitive information, we will only collect it with your consent and in accordance with the APPs.

5. How We Collect Information

We collect personal information:

Directly from you when you contact us, complete forms, register devices, request service, or attend training
From third parties where necessary (for example, manufacturers, distributors, registry providers, or authorised representatives)
Automatically via our website through cookies and analytics tools

If we receive unsolicited personal information that is not necessary for our functions, we will take reasonable steps to de-identify or securely destroy it.

6. Purposes for Collection and Use

We collect and use personal information to:

Provide, install, service and support ophthalmic devices and related services
Process device registrations, warranties and service requests
Manage training, demonstrations and events
Communicate product updates, safety notices and regulatory information
Administer employment and contractor relationships
Improve our products, services and website functionality
Comply with legal, regulatory and contractual obligations

We will not use personal information for unrelated purposes without your consent unless permitted by law.

7. Disclosure and Overseas Transfers

We may disclose personal information to:

Manufacturers and technical partners for support, warranty and regulatory compliance
Service providers such as IT hosts, CRM providers, analytics vendors, logistics and payment processors
Professional advisers including auditors and legal advisors
Regulatory or government agencies where required by law

Some service providers may operate outside Australia. When we transfer personal information overseas we will take reasonable steps to ensure it is protected in a manner consistent with the APPs.

We do not sell personal information.

8. Data Security and Retention

We implement reasonable technical and organisational measures to protect personal information from misuse, loss and unauthorised access, including:

Access controls and role-based permissions
Secure servers and encryption where appropriate
Staff training and confidentiality obligations
Physical security for hard copy records

We retain personal information only as long as necessary for the purposes for which it was collected or to meet legal and regulatory requirements, after which we securely destroy or de-identify it.

9. Cookies and Website Analytics

Our website uses cookies and analytics to improve user experience and measure site performance. Cookies collect non-identifying information such as pages visited and session duration. You can disable cookies via your browser settings, but some website features may not function correctly if cookies are disabled.

10. Access, Correction and Complaints

You may request access to the personal information we hold about you or ask us to correct it. To make a request, contact us using the details below. We will respond in accordance with the Privacy Act and APPs.

If you believe we have breached your privacy, please raise the matter with us so we can investigate and respond. If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. How to Contact Us

For privacy enquiries, access or correction requests, or to make a complaint, contact:

Optopol ANZ Pty Ltd
Email: hr@optopolanz.com.au

Please include sufficient detail to help us locate the information you are requesting.

12. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The current Policy will be published on our website with the effective date. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.

13. Governance and Review

This Policy is approved by Optopol ANZ management and will be reviewed periodically to ensure ongoing compliance with the Privacy Act and best practice privacy standards.